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Payment & Terms

 
PAYMENT METHODS
SECURE CREDIT CARD TRANSACTION via PAYPAL
Paypal Payments
We utilise Paypal for our secure online Credit Card processing. Currently used by over 100 million people PayPal is the global leader in secure online payment transactions. We accept Visa, MasterCard, American Express and Discover Cards.
 
Phone orders may also be paid via Credit Card and processed manually through our EFTPOS terminal. We accept Visa, Mastercard and American Express. Please note a 2.5% surcharge applies to AMEX transactions.


ELECTRONIC BANK TRANSFER

You may choose to pay for your order via bank transfer.
To avoid any delays, please ensure you use your Order Number as your Payment Reference.


Account Name: Koatz Trading
Bank: NAB
Bank BSB: 084707
Bank Account: 794096541
Reference Number: (Your Order Number)

 

OUR RETURN AND EXCHANGE POLICY

No items that were purchased ON SALE may be returned or exchanged - No Exceptions!
No Returns or Refunds are accepted unless of course the item proves to be faulty.
We adhere to the Queensland Health Regulations to protect the health and personal hygiene of our customers.

Please carefully consider your wig colour and style before purchasing.

You accept the photos of products on our site are indicitive of the item only. From time to time, some items may vary from the photo shown due to variances in manufacturing and availability of stock. Every effort is made to show the correct colours in the photos, however due to photography studio lighting, and people's colour and brightness setting on their computer screens, there may be slight variations in shades as displayed. If you would like to check colouring, refer to the colour codes listed on the item description.

All applications for exchange, due to faulty items only, must be submitted with 3 days of taking delivery. If the item is faulty, return postage is at customers expense and we will pay to post your new item out to you or you may choose to take store credit for use in the future. The item must not have been worn and be returned in original packaging with all tags attached.