100% Satisfaction Guarantee


Here at The Wig Outlet we aim to provide you with high quality wigs that you will love wearing, however we understand that occasionally things don't go as planned. (Parties get cancelled, you would prefer a blonde wig to black etc)

If for any reason you are not 100% completely satisfied with your item, simply return it to us within 30 days of purchase for a REFUND or a STORE CREDIT VOUCHER for you to use anytime.



The Wig Outlet

PO Box 1300, Nerang QLD 4211

Please return with all original tags & packaging. Please keep your tracking number handy for your return.

Any returned items that do not fit the below conditions will not be refunded.

Return conditions:

The items must not have been worn (a quick try-on is fine) and be returned in original packaging with all tags attached - tags & packaging must be in good condition.
If there is evidence of the product being worn or altered in any way (including cutting fibre or lace), or if tags/packaging are removed or damaged then your return will not be processed and will be returned at customers expense.

** Please note that only unopened wig cap packs and bottled products can be returned/refunded.

JON RENAU RETURNS - There are additional conditions for JON RENAU range of wigs and hairpieces.
All Jon Renau Returns are subject to a $30 re-stocking fee per item. Jon Renau returns must be sent back to us promptly so we can ship them back to the USA in the timeframe required by Jon Renau. All tags & packaging must be returned with the wig or the return will not be accepted.

If you have received a faulty item please click here - we require notifications of any potential faults within 30 days of receiving the item.

Our store-wide policy provides you with additional benefits to those under Australian Consumer Law.

If these requirements are not satisfied The Wig Outlet reserves the right not to offer an exchange voucher or refund for returned items.

All returned products are evaluated thoroughly before a final decision is made.

Please also note the following conditions re returning items to The Wig Outlet:

Original postage charges are non-refundable unless the goods are proved to be faulty.

Return postage charges are at the customers expense unless the goods are proved to be faulty.

Differences in colour from the photos displayed on the website do not class as a fault, as variations may occur due to different fibre batches, flash photography, computer screen resolutions and colour settings. All care is taken to reflect the colours as accurately as possible.

The items must not have been worn and be returned in original packaging with all tags attached.
If there is evidence of the product being worn or tags are removed your return will not be processed and will be returned at customers expense.

Store Credit may not be redeemed for cash, and items purchased using store credit may not be returned for a refund.

Returns are processed weekly.

Please note The Wig Outlet is not responsible for shipping times or delays via Australia Post or DHL - postage refunds are not accepted for delivery delays.


Before returning an item you need to complete a Return Request Form by logging into your account.

To complete a Return Request Form please:

1. Log into your Account by clicking here
2. Select Completed Orders
3. Press the Return Item button for the corresponding item and complete the form
4. We will review your Return Request and reply quickly.
5. After you hear back from us, place your unworn item in the original packaging and post back to us.
6. We recommend you use a Trackable postage method in case your return package is lost in the mail.


If you have received a faulty item we would love to fix the problem quickly for you.

Please get in touch with us about any fault ASAP once you receive the item - contact with us must be within 30 days of delivery date. After that time we cannot offer any replacements and warranties are not in place.

Please call our friendly Customer Service Team on 1300 66 96 90 or email support@thewigoutlet.com.au with photos showing the fault from a variety of angles.



Responsive Web Design

Show up awesome on both Mac, Windows, iPad, iPhone, Tablets, Android and Windows Phone. Also, fit your various screens: Design in optimized for all most popular screen resolutions. When screen is resized, design elements are transformed smoothly on each breakpoint (from 320 to 1280 pixels) in order to adapt to the current resolution.Uses CSS 3 / HTML 5 + Bootstrap 4 and Google Web Fonts.


Supported Theme Editor

Create your own theme style with Theme Editor.


Supported Page Builder

Create your own theme style with Page Builder.


Popup Newsletter

Popup Newsletter: This add-on for all pages is going to make your guests easily sign up for newsletters once they visit the site. Besides, you can also add in different social media icons or whatever you want your customers to pay attention to.


Ajax Popup Login & Registration

This add-on adds the possibility for frontend Bigcommerce users to login, register & logout via an AJAX sidebar. AJAX is a combination of technologies that will let users updating parts of a your web store without reloading the entire page. Ex.: when you want to log in to account dashboard, clicking the “Sign In” top link will going to the My Account Page.

With AJAX Login, clicking the “Sign In” top link will display a sidebar so users can login without going to My Account page. This add-on will help you decrease the number of pages your customers need to load to access their account and thus improve their navigation through your website.


Side Cart

Before, the shopping information going through a shopping cart page. With this new development, the shopping cart block only appears when you click the mouse to the cart. Plus your guests can quick view the cart at any page when they want.


Quick Edit Cart

Quick Edit Cart is a great solution which allows your customers to change products directly in the dropdown cart or the side cart, simplify the complicated process of switching to the cart page to add new products or change the other variants. This helps to motivate customers to buy more and more.

Quick Edit Cart let customers edit any product options quickly and easily. Our BigCommerce add-on adds a simple EDIT button beside each product in your cart in order to boots your sales, improve user experience and increase the conversions rate.


Product Labels

With our new development integrated in the Bigcommerce templates, you can create labels or icons for 'Sale' products or other easily and user-friendly.


Advanced Mega Menu

Mega Menu (Advanced) - Multiple columns menu. Besides using Bigcommerce's default menu, you can also use our expanded menu. With Mega menu you can easily added to your menu of the image banners, video clips, paragraph text, static block, etc...

This makes the menu you become rich, eye-catching and so convenient. Also, your menu can have multiple columns with the dropdowns and you can arrangement to suit the store structure.


Custom Form - Ask An Expert

We know it can be difficult sometimes to provide some special bulky products and you cannot use Estimate Shipping and Tax (Bigcommerce Default feature). We think that our Product Inrequire Feature can be of help. With this feature, you can have customers’ information and send them a proper price list or whatever services they are asking from you. You can easily customize the content in the text fields to match your products/services at its best (You can either insert or delete some unnecessary text fields).

Besides, you can use this add-on to make it a Book A Table Form (used in restaurant) or make it any kind of form that you want your customers to fill in to have more information. All you have to do is ask and let’s see what we can give.

* Please note: Your customers' emails will be sent to your mailbox and it does not register an order to the BC system.


Sticky Add To Cart

Makes it as easy as possible for your customers to make a PURCHASE with BigCommerce Add-on: Sticky Add To Cart (Stencil Ready). Your customers will have an impossible-to-miss Add to cart bar always visible in product detailed page and make them think about Checkout process.

Our BigCommerce add-on helps you boots your sales, improve user experience and increase conversions rate. A great Call-to-Action feature your store must have.


Ajax Infinite Scroll

Ajax Infinite Scroll – Besides using Bigcommerce’s default paging, you can also use our infinite scroll feature. Infinite scroll has been called autopagerize, unpaginate, endless pages. But essentially it is pre-fetching content from a subsequent page and adding it directly to the user’s current page.

* Please note: This add-on is just working in the Category Page and not compatible with the Bigcommerce Faceted Search (Product Filtering)


Frequently Bought Together: Grouped Products

Boost your sales by showing that you are to truly understand what your customers value then responding with products and corresponding features that truly meet those needs.


Product Image Swap

Product Image Swap – allows your customer to view two different images of your product while browsing your Homepage, Category Page and Product Details Pages. If a product carries multiple images, this add-on will show the 2nd image listing from product thumbnails. When a user hover over any product listed in Homepage, Categories Page, Featured Products, New Products, etc… It will display the second image for that product.


Recent Sales Popup Notifications

Boost your sales faster by displaying purchase activities notification with our Recent Sales Popup Notifications*

Sales popup is a great tool to let site visitors see your products more frequently and make them think that their favorite items are selling out fast. You can setup for your New products, Top Seller or any special products. This popup is an effective killer Call-to-Action when it pushes your customers to click the Add To Cart button.


Grid / List View

Grid / List Toggle is a simple add-on which adds a GRID / LIST toggle button to your product archives allowing users to, toggle between grid / list views of your products on your Bigcommerce store. The LIST view mode arranges products in a vertical list and pulls in the excerpt to give a more detailed overview.


Special Features In Product Details Page

Outstanding features are easily set up in the Product Details Page such as: Sizechart, Compare Colors, Countdown, Buy It Now, Viewing By Customers, Product Tabs,...


Extra space for Promotion Text, Banners, Store Information, Links

Well-designed and informative contents (managed in the back end) help your guests access what they want at the fastest.


Custom Contact Page

Custom Contact Page


Custom Brands Page by Alphabet (A-Z)

Custom Brands Page by Alphabet (A-Z)


Feature: Before You Leave

Before You Leave - is built with a mission to provide you a powerful and simple way to convert more visitors to buyers from who intend to leave your website after a certain time.Our add-on provides you a user-friendly popup which will show up after your customers don’t have any actions on your store in a certain time which is setup by store owner.

You can show the promotion content, upsell products, discount program to attract visitor’s attention who want to abandon your store.


Compressed Javascript Library

JS files are compressed to speed up loading time at best.


Include Google’s Rich Product Snippets for Better SEO

Include Google’s Rich Product Snippets for Better SEO and Google AMP aslo added.